In accepting our responsibilities, and as a
condition of our affiliation with Selected Independent Funeral Homes, we affirm
the following standards of good practice and hereby pledge:
As funeral directors, our calling imposes
upon us special responsibilities to those we serve and to the public at large.
An important obligation is to provide information so that everyone can make
knowledgeable decisions about funeral and cremation services.
1. To provide the public with information about
funeral and cremation services, including prices, functions and the
responsibilities of funeral directors
2. To make services available in as wide a range
of price categories as necessary to meet the needs of all segments of our
community, and to affirmatively extend to everyone the right to inspect and
freely consider them all
3. To quote conspicuously in writing the charge
for every arrangement offered, and to clearly identify the services,
facilities, equipment and merchandise included in such quotations
4. To adhere to the highest standard of conduct
in all aspects of business
5. To afford an ongoing opportunity to all
persons to discuss or arrange funerals in advance
6. To ensure that pre-need contracts fully
disclose those items which are guaranteed and those which are non-guaranteed, in
terms that are clear and easy to understand
7. To manage prepaid funds responsibly, ensuring
that promises are honored and expectations are met, within the letter and
spirit of the law
8. To make no representation, written or oral,
which may be false or misleading and to apply a standard of honesty in all
dealings
9. To furnish each family, at the time
arrangements are made, with a written memorandum of charges and to make no
additional charge without their approval
10. To respect all faiths, creeds and customs,
and to give full effect to the role of the clergy/celebrant
11. To maintain qualified and competent staff,
appropriate facilities and suitable equipment required for comprehensive
funeral and cremation services
12. To assure those we serve the right of
personal choice in making service arrangements
We pledge to conduct ourselves at all times in a manner deserving of the public trust, and to provide a copy of this Code of Good Practice to the families we serve.